POSITION: SERVICES MANAGER
REPORTS TO: Chief Executive Officer
LOCATION: The Services Manager will be located at MS Ireland National
Office, **Apply on the website** Northumberland Road, Ballsbridge
Dublin 4 but will be expected to visit the MS Ireland Care Centre and
Regional Offices as required from time to time.
EMPLOYMENT STATUS Full Time Permanent role (**Apply on the website**
hours/5 days per week )
ACADEMIC REQUIREMENTS: Third Level Degree in related discipline.
PRIMARY FUNCTIONS:
The Services Manager will operate as a member of the MS Ireland Senior
Management Team with the prime responsibility of planning, leading,
and managing our services for people living with MS, their family
members, and related stakeholders.
To develop and implement a Services Strategy in line with
organisational strategic objectives and the MS Ireland Strategic Plan.
This will be done through leadership, motivation, strategic thinking,
policy formulation and the forming of strong relationships with
internal and external stakeholders ensuring the highest possible level
of quality services to people living with MS in line with their
requirements.
To foster links with all internal Departments. Committee and Groups to
enhance delivery and cohesiveness of services. This includes the Board
of Directors, the Council. Branch network etc.
KEY REQUIREMENTS:
* Minimum of ten (**Apply on the website**) years in a hands-on,
frontline operations management role, ideally within care or a related
sector and have familiarity with HIQA standards.
* Have a strong track record of achieving agreed Key Performance
Indicators (KPI?s) and meeting programme targets in line with the
Strategic plan and MS Ireland?s overall mission, vison, values and
objectives.
* Can demonstrate strong leadership skills, with a proven ability to
lead and motivate geographically dispersed multi-disciplinary team,
whilst promoting a positive team ethos.
* Can demonstrate flexibility, versatility, and an ability to manage
large, multi-disciplinary teams through periods of change.
* Can show a strong track record of monitoring service delivery to
clients and initiating service improvements that have a positive
impact on the client experience.
* Can maintain a high level of professionalism when working under
pressure.
* Has excellent people skills and an ability to communicate
effectively, in a professional manner with a broad range of
stakeholders, both internal and external.
* Experience in managing budgets, analysing, and extracting data and
report writing
* Can demonstrate a good understanding of the MS sector and the
diverse?requirements of people living with MS.
* To prepare an annual budget for responsible activities as part of
MS Ireland?s overall budgetary process
* To monitor, review and evaluate the activity and delivery against
annual plans on a continuous basis
* To report on the implementation of annual plans to the CEO, Board,
and relevant sub-committees.
* To seek out opportunities for statutory and other funding and
submit funding applications where appropriate.
* Liaise with external organisations including but not limited to
the HSE and the 9 Community Health Organisations (CHO), develop
working relationships with these organisations, and engage in joint
activities as required.
* Develop inter-agency working relationships with appropriate
organisations locally, nationally, and internationally.
* Assist in the development of online services as part of MS Ireland
response to the Covid **Apply on the website** crisis.
* Create a framework for support groups for people living with MS,
both online and face to face.
* Champion people living with MS throughout the Organisation, advise
of changing requirements, deliver process, system changes to
accommodate requirements and increase productivity fostering a
continuous improvement atmosphere.
* Extensive knowledge of the Voluntary, Community and Healthcare
sectors with an understanding of disability issues.
* Strong people management skills with experience of managing
regional locations and teams.
* A proven track record of managing change and development and
implementing complex change programmes.
* Exemplary written and verbal communication skills with an ability
to influence and lead people.
* Excellent budgetary skills and expertise around services funding.
* The position will require travel therefore access to a car
together with a clean driving licence .
KEY COMPETENCIES
* Leadership skills ? be capable of inspiring motivating and
involving employees in achieving organisational objectives and possess
strong team skills in creating a climate of effective teamwork.
* Strategic vision ? be capable of distilling inputs from a
variety of sources into a clear strategy, developing innovate
approaches and then motivating staff to work towards agreed goals
* Commercial awareness ? evaluate all plans, operations, and
activities in terms of bottom-line impact. Identify opportunities for
business development, performance improvement and react creatively to
customer needs for services and/or value.
* Initiative ? capacity to identify need for improved systems and
procedures in advance and be pro-active in generating ideas for
improvement.
* Instituting and leading organisation and cultural change ? the
capacity to get others to see the need for change and the ability to
make real changes in the way things are done.
* Participative approach & team building ? display a style that
promotes and maintains a culture of involvement, teamwork, and
collaboration in pursuit of business unit and corporate goals.
* Planning, organising and work management ? ability to plan and
organise work and develop appropriate control procedures to achieve
work targets.
* Communication skills ? be highly competent verbally and relation
to written reports with excellent presentation skills.
IT Skills , be competent with the Microsoft Office range MS Word,
Excel, and PowerPoint . Knowledge of Sales Force is desirable but not
essential
LEADERSHIP & MANAGEMENT
* To lead the Regional Community Workers , the MS Ireland Care
Centre, through a period of change and development, encouraging
growth, communication, and initiative.
* To oversee the design and development of regional programmes,
courses, seminars, and information days for clients.
* To co-ordinate the drafting of regional events budgets, HSE
proposals and grant applications.
* To oversee the effective and efficient running of the MS Ireland
Care Centre in conjunction with local Management.
INTERNAL STRUCTURES & PROCEDURES
* Create, develop, and implement policies, procedures and structures
that will improve standards, ensure consistency, and enhance delivery
of services to people living with MS
* Review current services structure in line with the services
strategy and changes in statutory structures and propose and implement
changes as agreed at Senior Management level.
If you are interested in working in a caring and friendly environment,
helping to make a difference to the lives of people living with MS
please email a detailed CV and covering letter to **Apply on the
website**
We need : English (Good)
Type: Permanent
Payment:
Category: Health
